Legal
Privacy Policy
Last updated: 18 September 2026
1. Scope and operator
This Privacy Policy explains how Santaviqueplate Pty Ltd, located at 88 George Street, Sydney NSW 2000, Australia, handles personal information when you use the Santaviqueplate website, make an enquiry, request a reservation, contact the venue or otherwise interact with our online services.
We aim to handle personal information in a manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where the General Data Protection Regulation applies to a person in the European Economic Area, we also describe the additional rights and lawful-basis principles relevant to that processing.
2. Information we may collect
Information you provide may include your name, email address, preferred reservation date, guest count, event type, reservation preferences and any message you choose to enter in a form. Please avoid including unnecessary sensitive information in free-text fields.
Basic technical information may also be generated when a website is accessed, such as browser type, device category, approximate time of access, page requested and security-related server logs. We do not require an account to browse the public website.
3. Why we use personal information
We use personal information to respond to reservation and event enquiries, coordinate venue services, answer questions, maintain website security, prevent misuse, keep business records, meet applicable legal obligations and improve the clarity and usefulness of our website.
For EEA visitors, the lawful basis will depend on the context. Processing may be necessary to take steps at your request before entering an arrangement, to perform an arrangement with you, to comply with a legal obligation, or for legitimate interests such as responding to enquiries, securing the website and administering venue operations. Where consent is required, it may be withdrawn prospectively.
4. Reservations and event enquiries
When you submit details through an enquiry interface, provide only information that is relevant to the requested service. The website does not ask you to submit payment-card information through its general contact forms. Reservation and event details are used to assess availability, understand the requested experience and communicate practical arrangements.
5. Data minimisation and accuracy
We seek to collect information that is reasonably necessary for the stated purpose. You may contact us to correct information that is inaccurate, incomplete or no longer current. We may need to retain a record of corrections where required for legitimate record-keeping or dispute-resolution purposes.
6. Disclosure and service providers
Personal information may be available to authorised personnel who need it to manage reservations, events, guest communications, website administration or legal compliance. We may also use contracted service providers for hosting, security, communications infrastructure or professional support. Service providers are expected to process information only for authorised purposes and under appropriate confidentiality and security obligations.
We do not sell personal information. If information must be disclosed to a regulator, court or other authorised body, we will do so only where there is a lawful basis or obligation.
7. International transfers
Some technical or operational service providers may process information outside Australia. Where cross-border disclosure occurs, we take reasonable steps appropriate to the circumstances to assess safeguards and contractual protections. If GDPR transfer restrictions apply, an appropriate transfer mechanism and supplementary safeguards will be used where required.
8. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate administrative requirements, or to meet legal and record-keeping obligations. Retention periods vary according to the type of enquiry, whether a booking proceeds, the existence of a dispute and the applicable legal requirements. Information that is no longer required is deleted or de-identified where reasonably practicable.
9. Security
Reasonable administrative and technical safeguards are used to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure. If a data incident occurs, we will assess it and take steps required by applicable notification rules.
10. Cookies and local storage
The website may use essential first-party browser storage required for interface preferences or core functionality. Details about categories, duration and available controls are explained in the Cookie Policy. We do not use browser storage to override your device security settings.
11. Your Australian privacy rights
Subject to applicable exceptions, you may request access to personal information we hold about you and ask for corrections. You may also raise a privacy concern with us. We will take reasonable steps to verify the request and respond within the period required by applicable law.
12. Additional GDPR rights where applicable
If GDPR applies to the processing of your personal data, you may have rights to access, rectification, erasure, restriction, portability, objection to certain processing and withdrawal of consent. You may also have the right to lodge a complaint with the supervisory authority in the country where you live, work or believe an infringement occurred. These rights are subject to legal conditions and exceptions and do not apply in every circumstance.
13. Children
The casino portions of Santaviqueplate are intended only for adults aged 18 and over. The website is not designed to solicit personal information from children. If we become aware that information has been submitted in circumstances where it should not have been collected, we will take reasonable steps to address it.
14. Changes to this policy
We may update this Privacy Policy to reflect changes in our operations, website features or legal obligations. The updated version will display a revised date. Material changes will be presented in a manner reasonably designed to make them noticeable to website users.
15. Contact
Privacy enquiries may be directed to info@santaviqueplate.com. Postal correspondence may be addressed to Santaviqueplate Pty Ltd, 88 George Street, Sydney NSW 2000, Australia.